Guest Communication Companion System
Two files, not one: an Excel workbook that does the work and a 22-page PDF companion that teaches the system. The workbook is the operational tool — 65 production-ready message templates you can filter by stage, platform and tone, a trigger map telling you exactly when to send, 60+ placeholders you fill in once, four escalation decision paths, a solo-vs-co-host matrix, and a comms tracker that logs what you sent and flags follow-ups. The PDF walks the 9-stage guest journey from first inquiry to checkout, explains why each message matters, and shows how to write any of them in three tones — warm, professional or firm. Instant download; read the guide on any device or print it, and keep the workbook open while you host.
What’s included
- Excel workbook + 22-page PDF companion — two files
- 65 production-ready message templates, filterable by stage, platform & tone
- The 9-stage guest journey — inquiry to checkout
- Trigger map — exactly when to send each message
- Three tones for every message — warm, professional & firm
- 60+ placeholders you fill in once, then reuse
- Four step-by-step escalation paths for the hard moments
- Comms tracker — log messages, spot follow-ups, see response rate
- Solo vs co-host workflow matrix
- Instant download — any device or print
Not editable in Canva
This product can’t be opened or edited in Canva — please check the description for how it’s delivered. Questions? Ask us before you buy.
Instant digital download · Lifetime access · Not a Canva template
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